APN Consulting, Inc. has been supporting the healthcare vertical for over 15 years. Our clients include mid-sized to large-sized healthcare payers, health-tech companies, and provider organizations. Our close association with this industry has allowed us to be part of the transformational journey, navigating the forces shaping the healthcare industry. Through a keen focus on critical success factors, our teams have helped develop solutions that aid our clients to attain market and thought leadership positions. APN works with client teams in a flexible delivery model that leverages the advantages of onsite, near-shore, and offshore resources. These can be rapidly deployed to augment an existing team or work on fixed-bid, fixed-deliverable projects.
Here are some strategic initiatives where our teams contributed -
Solution: APN teams have been working with their clients to build new functionality that can accommodate ambulatory surgery centers, primary care clinics, retail clinics, and patient homes into the business process workflows. Clinical innovations, patient preferences, financial incentives, clinical health records, telemedicine, and an increased focus on improving the quality of care and clinical outcomes are bringing about a sea change in the systems that support these business processes. We provide experienced Solution Architects, Subject Matter Experts, Business Analysts, Project Managers, and Developers that help enhance the functionality of the existing systems.
Solution: APN has been part of two initiatives where mergers required systems, infrastructure, and processes to be brought on to a single platform. The consolidation trend is seen as necessary due to ACA that drives the paradigm that value-based care requires unified entities as opposed to contractual-based ventures. While the consolidation efforts were either carried out by our client teams or large systems integrators, APN played a crucial role in providing Enterprise Architects, Infrastructure talent, Testers, and Business Analysts with a staff augmentation model. Our teams help clients develop systems and processes that optimize economies of scale to reduce costs and identifying the best partners to effectively manage population health.
Solution: APN has a strong network of some of the best Subject Matter Experts (SMEs) who are well-versed in patient data privacy laws and regulations. They have been critical in guiding the business stakeholders on the most current requirements and helping build the right checks and balances in their systems. This has helped our clients avoid penalties for non-compliance. In one particular instance, several business process changes had to be redefined to adequately protect patient data. Our SMEs were a critical component of that initiative.
Solution: APN is working closely with Health-Tech providers to build better systems that address the above challenges. There is a radical shift in the Healthcare payer market where instead of building systems from the ground-up, they are leaning more towards the Health-Tech companies that have already solved the process and technology challenges. This has led to projects where SaaS platforms are being deployed and APN is helping deploy professional services teams that configure, customize and deploy these SaaS platforms.
Solution: We address this business challenge through data standardization, machine learning, and artificial intelligence. The challenge can be effectively mitigated by identifying all the key performance indicators across the organization and standardizing the underlying business rules. Our teams then centralize the data sources for all reporting purposes, inventory all the reports and dashboards that need to be used, and establish a data governance that monitors the standardization. We then do an impact analysis on the changes and ensure that all the business results are being delivered as desired.